Warranty & Returns | Duski Lights - Hassle-Free Guarantee
Warranty & Returns Information
At Duski Lights, your satisfaction is our priority. We’ve designed our warranty and returns policy to give you complete confidence in your purchase.
Warranty
We stand behind the quality of our products. Every Duski Light comes with a 12-month warranty covering manufacturing defects. If you experience any issues within this period, we’ll:
- Replace the faulty part or product at no cost.
- Cover all shipping fees associated with the replacement.
Your peace of mind matters to us!
Returns Policy
We understand that sometimes a product might not meet your expectations. That’s why we offer a simple return process:
- Eligibility:Return any new, unopened item within 30 days of delivery for a full refund.
- Defective or Incorrect Items:If we made an error or sent a defective product, we’ll also cover the return shipping costs.
Refund Process
Here’s how it works once we receive your return:
- Item Arrival:It takes 5–10 business days for the return to reach us.
- Processing:Refunds are processed within 3–5 business days.
- Bank Transfer:Your bank will complete the refund in 5–10 business days.
You’ll receive your refund within four weeks on average.
Contact Us
If you have questions or need assistance, we’re here to help!
- Email:hello@luminousdistribution.com.au
- Phone:+1 732-925-6438
We’re committed to making your experience with Duski Lights as smooth and satisfying as possible.