Warranty & Returns Info

Warranty

We’re committed to ensuring your satisfaction with every purchase. That’s why all our products come with a 12-month warranty. If you experience any issues due to a manufacturing defect, we’ll replace the faulty part at no cost to you, including shipping fees.

Returns Policy

We understand that sometimes things don’t work out as expected. If you’re not completely satisfied with your purchase, you can return any new, unopened item within 30 days of delivery for a full refund. If the return is due to an error on our part—such as receiving an incorrect or defective item—we’ll also cover the return shipping costs.

Once we receive your return, we’ll process your refund quickly. You can expect to receive your refund within four weeks, which includes the time it takes for the item to reach us (5 to 10 business days), our processing time (3 to 5 business days), and the time it takes for your bank to complete the refund (5 to 10 business days).

Contact

For any further queries, please contact us via:

Email: hello@luminousdistribution.com.au

Phone: +17329256438